Welcome To The PLATINUM Help Centre

Unfortunately, our shipping process is fully automated, which means we are unable to modify or cancel an order once it has been placed.

If your package is damaged during transit, please notify us within 7 days of delivery by emailing us at info@platinumteeth.co.uk. Include clear photos of everything you received and the condition of the parcel and products. We will inspect the damage, and the items may be replaced.

You have 3 options to track your parcel:

Got a Platinum account?

Log In  your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I don't have a Platinum account yet 

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, don’t stress! Your order will usually take around 24-48 Hours to be dispatched.

Help Centre

Visit the Shipping Information article and enter your order number and email address and receive your tracking information.

*Please note, tracking can take around 24 hours to update after dispatch.

Standard Delivery (2-3 Working Days) - Free

Our Standard Delivery service ships via Royal Mail Tracked 48 and aims to deliver your order within 2 working days from dispatch.

Next Day Delivery (Order by 4pm) - £4.99

Our Next Day Delivery service ships via Royal Mail Tracked 24 and aims to deliver your order within 24 hours from dispatch.

All shipping timeframes are calculated in business days, excluding weekends and public holidays.

If your delivery exceeds the expected timeframe, please contact the courier for additional information that may not be visible on your tracking link. Your parcel might be awaiting collection at your local post office.

If the courier cannot locate your parcel, please contact our Customer Experience team at info@platinumteeth.co.uk.

Please reach out to info@platinumteeth.co.uk promptly. Depending on the status of your order processing, we might be able to accommodate an address change. If your order is undeliverable or returned to us due to insufficient or inaccurate shipping details, we'll either contact you or proceed with a refund once the returned parcel is received. Kindly note that shipping fees are non-refundable.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at info@platinumteeth.co.uk If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at info@platinumteeth.co.uk

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at info@platinumteeth.co.uk

Not at all! Our peroxide free whitening formula has been extensively researched and developed to ensure that no pain, harm or sensitivity will be caused whatsoever to your teeth or gums.

Most customers will see results after one treatment. However in order to achieve maximum results please use the full 14 treatments.

After a full course treatment, results will typically begin fading after 9-12 weeks.

PVP, Phthalimidoperoxycaproic Acid, Xylitol, Aqua, Glycerin, Ethylcellulose, Sodium Polyacrylate, PVM/MA Copolymer, Xanthan Gum, Potassium Citrate, Sodium Citrate, C12-15Pareth-3, Hydroxyapatite, Rebaudioside A, Menthol

Unfortunately not. Our formula will only whiten natural teeth.

We accept the following payment methods: Visa, MasterCard, AMEX, PayPal, Apple Pay, PayPal Express, Shopify Pay, Klarna and Google Pay.

Klarna 

With Klarna you can choose the option to either ‘Pay Later in 3’ or to ‘Pay Later (14/30 Days).

Pay Later in 3:With Pay Later in 3 you can pay for your order in three automatic instalments, interest-free. Payments will be automatically collected from your debit or credit card every 30 days. You’ll pay the first instalment at the time of purchase, and receive the order immediately. Instalment 2 and 3 are scheduled 30 and 60 days after your first.

Pay Later (14/30 Days):With Pay Later (14/30 Days) you can pay for your order in full at anytime within 14 or 30 Days from your purchase date. Complete the payment online, at your convenience, with no extra costs and receive your order straight away.

To use this service simply:

• Add your items to your shopping bag and checkout as normal
• On the Checkout page, select ‘Klarna’ as your Payment Method
• Complete order and you will be redirected to Klarna
• Select whether you’d like to ‘Pay Later in 3’ or ‘Pay Later (14/30 Days)’
• Enter your details with Klarna and you're done

You can login to your account at anytime to check on your order history and subscriptions history.

Once you have purchased, you will receive an email that will direct you to verify your account. To login, you need to verify this email before your account is ready to use.If you are still receiving an invalid email error message when signing in, you may need to reset your password, check you are signing into the same region your account was made in or contact platinumteethuk@gmail.com and our customer experience team can assist you.

Safety is the number one priority when formulating all Platinum products. Traditional whitening ingredients have been proven to cause damage to your teeth and gums, because of this we use Phthalimidoperoxycaproic Acid (PAP) as the active whitening ingredient.

PAP effectively whitens stains without compromising the health of teeth to leave your smile brighter and healthier. It is also perfectly safe for gums and the soft tissue in your mouth.

Not at all! Our PAP whitening formula has been extensively researched and developed to ensure that no pain, harm or sensitivity will be caused to the teeth or gums.

Please seek medical advice prior to using if you're pregnant, having serious gum problems or have recently had an oral operation. Platinum products are not a substitute for regular dental care. Avoid contact with eyes. Rinse eyes thoroughly if our formula comes into contact with them. The formula will not whiten caps, crowns, veneers, fillings or dentures.

Every pregnancy can be completely different, so we always recommend consulting with your doctor prior to using Platinum products regarding any health concerns you may have.

All Platinum products are 100% vegan and cruelty free.

You can find out how our formula works here